Legal

Terms & Conditions

Last updated: 3 June 2025

These terms set out the basis on which hearthwelludasd offers its educational and organisational services to you. Please read them carefully before booking a session or programme. By making a booking, you confirm that you have read and understood these terms.

If you have questions about anything here, we are always happy to talk you through it. You can reach us at [email protected] or by phone on +66 2 549 3186.

1. About hearthwelludasd

hearthwelludasd is an educational and organisational support service based in Bangkok, Thailand. We help individuals and families understand common family-related processes, organise personal documents, and communicate more clearly with one another. We are not a legal practice, a counselling service, or a licensed advisory firm. Nothing we provide constitutes legal advice, financial advice, psychological treatment, or professional representation of any kind.

• Business name: hearthwelludasd
• Address: 76 Sathon Road, Sathon, Bangkok 10120, Thailand
• Phone: +66 2 549 3186
• Email: [email protected]

2. Our services

We currently offer three services:

• Family Documentation Workshop — A supportive session helping you understand and organise common family-related forms and records into a clear, calm system. Educational and organisational only. No legal advice is given and no one is represented.
• Conversation Facilitation Session — A neutral, gently structured session that helps family members talk through arrangements together. The aim is clearer communication and shared understanding. Any formal steps are a matter for appropriate official channels.
• Information & Resource Navigation Programme — A multi-session package combining document organisation, plain-language information about how family-related processes generally work, and signposting to the correct official offices and community services.

All services are educational and organisational in nature. We do not represent any party, issue formal documents, or make decisions on your behalf.

3. Bookings and payment

Bookings are confirmed once we have received a completed booking enquiry and sent you a written confirmation by email. Pricing at the time of booking applies. Current prices are displayed on our website and may be updated from time to time; any change will not affect a booking already confirmed in writing.

Payment terms will be set out in your booking confirmation. We accept bank transfer and other payment methods as agreed at the time of booking. Sessions do not begin until payment has been received unless we have agreed otherwise in writing.

4. Cancellations and rescheduling

We understand that personal circumstances can change, especially when families are navigating difficult times. Please let us know as early as possible if you need to cancel or move a session.

• Cancellations made more than 5 working days before a scheduled session will receive a full refund or a credit toward a future session, at your choice.
• Cancellations made within 5 working days of a scheduled session may be subject to a rescheduling fee, details of which will be in your booking confirmation.
• If hearthwelludasd needs to cancel a session, we will offer you a full refund or an alternative date, at your preference.

5. What we do not provide

Our services are strictly educational and organisational. We are not able to provide, and nothing in our sessions should be understood as:

• Legal advice or legal representation
• Counselling, psychological support, or any form of mental health care
• Financial planning or investment advice
• Notarisation, certification, or witnessing of documents
• Advocacy or mediation as defined under Thai law

Where your situation requires a licensed professional, we will always say so clearly and point you to the right kind of help. We encourage everyone to seek the appropriate official or professional channels for matters that fall outside educational support.

6. Confidentiality

We take the privacy of what you share with us seriously. Information shared during sessions is treated with care and discretion. We do not disclose personal information shared during sessions to third parties except where required by law.

For full details of how we handle personal data, please see our Privacy Policy.

7. Our materials

Any written summaries, reference documents, or resource lists we provide as part of a session or programme are prepared for your personal use. They are for general informational and organisational purposes only and should not be treated as professional or official documents. Please keep them in a safe place alongside your own records.

The content of our website and session materials is our own and may not be copied or reproduced for commercial purposes without our written permission.

8. Limitation of liability

hearthwelludasd provides educational and organisational support. We are not liable for any outcomes arising from decisions you or your family members make based on information shared in sessions. We strongly encourage you to take any action relating to legal, financial, or formal family matters with the support of the appropriate licensed professional or official body.

Our total liability in connection with any booking will not exceed the amount paid for the relevant service.

9. Conduct and respect

Our sessions are a calm, respectful space for everyone present. We ask all participants to engage with one another, and with our team, in a considerate way. We reserve the right to end a session if any participant's conduct makes it unsafe or counterproductive for others to continue. In such cases, no refund will be due for that session.

10. Changes to these terms

We may update these terms from time to time to reflect changes in how we work or to keep them accurate. The current version will always be on this page, with the date it was last updated shown at the top. Changes will not affect any booking confirmed before the update was made.

11. Governing law

These terms are governed by the laws of Thailand. Any disputes will be referred to the courts of Bangkok in the first instance, though we hope always to resolve any concern directly through open conversation before things reach that point.

12. Contact us

If you have any questions about these terms, please get in touch:

• Email: [email protected]
• Phone: +66 2 549 3186
• Address: 76 Sathon Road, Sathon, Bangkok 10120, Thailand