Legal

Privacy Policy

Last updated: 15 May 2025

hearthwelludasd ("we", "us", "our") is committed to handling your personal information with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and what rights you have over it. It applies to information collected through our website at hearthwelludasd.pro and through our sessions and communications.

Our practices are designed to be consistent with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). If you have questions, please contact us at [email protected].

1. Who is responsible for your data

hearthwelludasd acts as the data controller for personal information collected through this website and through our service delivery. Our contact details:

• Business name: hearthwelludasd
• Address: 76 Sathon Road, Sathon, Bangkok 10120, Thailand
• Phone: +66 2 549 3186
• Email: [email protected]

2. What personal data we collect

Information you provide directly

• Name and email address submitted via our contact form
• Phone number (optional, if you choose to provide it)
• Message content submitted through the contact form
• Information shared during sessions and pre-session calls

Information collected automatically

• Browser type and version
• Pages visited and time spent on pages
• Referring URL
• Cookie preferences (stored in your browser's local storage)

3. How we use your personal data

We use personal data for the following purposes:

• Responding to your enquiries and booking requests
• Delivering sessions and sending written session summaries to you
• Sending relevant administrative communications about your booking
• Improving our website and understanding how visitors use it (analytics, where consented)
• Complying with applicable legal obligations

We do not use your personal data for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal basis for processing

• Consent — for optional analytics and marketing cookies, and for communications you have specifically agreed to receive
• Contract — to deliver the services you have booked and communicate about them
• Legitimate interest — to improve our services and respond to enquiries from potential clients
• Legal obligation — to comply with Thai law where applicable

5. Data retention

Contact form submissions and session notes are retained for a maximum of three years from the date of the most recent interaction, after which they are securely deleted. Website analytics data is retained for up to twelve months.

6. Data sharing with third parties

We do not sell or share your personal data with advertising networks or data brokers. We may share limited data with the following categories of service provider, strictly for the purposes described above:

• Website hosting and infrastructure providers
• Email service providers (for sending session summaries)
• Analytics services (where you have consented to analytics cookies)

Any third-party providers we use are selected on the basis of their privacy and security practices.

7. Cookies

We use cookies to help the site function and to understand how it is used. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies that keep the site working cannot be disabled.

8. Data security

We use appropriate technical and organisational measures to protect personal data, including secure access controls for stored data and encrypted transmission where applicable. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant supervisory authority as required under applicable law.

9. Your rights under Thai PDPA

Under Thailand's Personal Data Protection Act you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Request restriction of processing
• Data portability (where technically feasible)
• Object to processing based on legitimate interest
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have done so inadvertently, please contact us and we will delete that data promptly.

12. Changes to this policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website following any update constitutes acceptance of the revised policy.

13. Contact

For any questions or concerns about this policy or how we handle your data:

• Email: [email protected]
• Phone: +66 2 549 3186
• Address: 76 Sathon Road, Sathon, Bangkok 10120, Thailand